Returns policy

One platform policy, not per-seller terms

Returns on marketplace orders follow Sasta Inverter's platform Returns Policy — not each seller's own shop terms. This keeps the rules the same no matter which seller you buy from.

How returns work today

Self-serve returns are not built yet: you cannot start a return from your account in this phase, and no automated return or refund workflow is running. If a delivered item is damaged, wrong or faulty, raise it through the platform's support channels as they come online — the contact page shows the current status.

Because the process is manual right now, this page does not state a fixed return window or guaranteed eligibility. A standard return window with clear rules will be published here before automated returns launch.

How COD refunds are paid

Cash-on-delivery orders are paid in cash, so refunds cannot go back to a card. When a refund is approved, it is returned through a bank transfer, a mobile wallet such as Easypaisa or JazzCash, or a manual arrangement — and it is recorded against your order.

A refund is only possible after the returned item is received and checked. Approval is not automatic, and this page does not guarantee a refund outcome for any specific case.

If something goes wrong

If you and a seller disagree about an order — for example a damaged item — the order can be marked as disputed. A disputed order pauses the seller's payout for it until the platform's team reviews and resolves the case. Dispute resolution is handled by people, not an automated system.